Goals

I. Give our customers access to a structured grievance redressal process; and

II. Offer a fair, transparent, and timely grievance resolution process.

This policy will be implemented for all customers who use our Payout and UPI services.

Approaches of Complaint

Clients may register their concerns and seek remedies via any of the following channels.

I. Web portal: https://lkrconsultancy.com

II. Customer Support Email: grievance@lkrconsultancy.com

Escalation Matrix Grievance Registration

To file a grievance, a customer must supply the following details:

I. The customer’s full name and contact information;

II. A description of the grievance that includes any pertinent transaction details;

III. Any supporting papers or evidence.

Grievance Acknowledgment

After a customer registers a complaint, LKR will email or SMS them an acknowledgment within one working day.
This acknowledgment will include a unique reference number that they can use to track their grievance.

Turnaround Time (TAT): All grievances must be resolved within five business days of the date of receipt, with a thirty-day maximum.

The escalation matrix for non-redressal of grievances is as follows

I. Escalation Level 1 Chief Grievance Redressal Officer Name:

II. Escalation Level 2 Chief Grievance Redressal Officer:

III. Escalation Level 3 Chief Grievance Redressal Officer:

An appeal against the relevant entity may be made to the Ombudsman by any merchant whose issue has not been addressed
by the entity within thirty days of the grievance being submitted.